Terms & conditions

Contact us:

Glafira's Yarn Ltd

44 High Street

Airth

FK2 8JL

E-mail: office@glafirasyarn.uk

Company registration number: 11479788

VAT registration number: 306362132


We, Us = Glafira's Yarn


All Glafira's Yarn Ltd website payments are processed through Sage Pay, a secure online payment system or PayPal


Our postage options are very simple:


All UK orders up to £25 Royal Mail First Class price is £3.50

UK orders over £25 shipping is FREE.


Shipping cost (yarn only) to Europe, Russia, Ukraine, Kazakhstan: 


Up to 350g £7

From 400g FREE


Rest of the World (yarn only): 


Up to 350g £9

From 400g FREE


If you're ordering goods that total more than 1800g in weight you will need to place two or more separate orders.

Europe and International shipping costs for books and needles will be charged at £10 flat rate.

PDF patterns will be available to download immediately after check out.

Please note that we are not VAT registered and are unable to deduct sales tax.


Returns

We will do all we can to make you happy with your order. If you are not happy with part or all your order and wish to return anything, please email us (office@glafirasyarn.uk) within 14 days of receiving your order. Goods must be in original condition and packaging. Postage cannot be refunded.

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